General Terms & Conditions | Motionix Official
General Terms & Conditions | Motionix Official
1.GENERAL TERMS AND CONDITIONS
1.1 Welcome to our general terms and conditions! It is important to us that you know what you can expect from us and what we expect from you. When we say "us", "we" or "Motionix", we mean: Company Name: MOTIONIX Address: Op den Hamel 38, 5912 HR, Venlo, Netherlands KvK Number: 97716049 VAT Number: NL5052225815B01
1.2 These general terms and conditions apply when you place an order with us via the website, mobile version or our mobile application, or by telephone (hereinafter referred to as the "Online Store").
1.3 By placing your order, you agree to be bound by these general terms and conditions or the "Terms" as we will refer to them from now on. Therefore, please make sure that you have read and understood them before placing an order.
1.4 Orders can only be placed by private individuals who are 18 years of age or older and who are not under guardianship. In addition, you must have a valid email address and a delivery address in Bulgaria.
1.5 You are not allowed to place orders for corporate, commercial or self-employed activities. We do not issue VAT commercial invoices for corporate use.
1.6 We reserve the right to change these Terms. The version of the Terms that will apply to your order will be the one published on our official website at the time you place the order. Any changes made will be incorporated into the latest published version of the Terms in the Online Store. Changes to the Terms will come into effect from the moment you accept them, i.e. by making a new purchase. This means that we may and may change our Terms from time to time, so please keep visiting this page to get the latest information.
2. PRICES AND DELIVERY COSTS
2.1 The prices displayed in the Online Store include the legally due value added tax, but do not include delivery costs. The total purchase price, including the delivery fee, will be displayed during the payment review.
2.2 Delivery costs are displayed during the payment review, where the available delivery options are presented. You can also find more information here. The delivery options available to you depend on your delivery address and the items ordered.
2.3 From time to time, we may offer promotions, discount codes, gifts and other offers. Such offers are only valid for the period stated in these offers and under the conditions directly related to them. Offers cannot be combined with other discounts, unless expressly stated otherwise in the Online Store.
2.4 Please note that no return/delivery fee will be charged for defective and/or damaged items. Any fees or costs incurred by you for products/items that you have returned due to defects, including the costs of shipping the products and/or the costs incurred by you in returning the products to us, will be refunded to you using the same payment method you used to make the purchase.
3. ORDERING
3.1 Do you want to place an order? Great! Here's what you need to do: select the items you want to order and add them to your cart using the "Add to Cart" button. In the cart, you can review your order and remove any items you have changed your mind about before proceeding to payment. When you place your order by clicking the "Complete Purchase" button, you are making a binding offer to purchase the items in your cart. Depending on the payment method you have chosen, additional steps may be required to finalize the payment.
3.2 After you place your order, you will receive a confirmation by email. Please note that the order you place does not constitute a binding contract until it has been approved by us. If we approve your order, we will send you a delivery confirmation email that includes all the necessary information. The delivery confirmation email constitutes our approval of your order and the conclusion of our contract.
3.3 If for any reason we are unable to fulfill your order, we will notify you as soon as possible. We reserve the right not to approve the order You for any 3.3.a. operational, 3.3.b. legal or 3.3.c. commercial reason. For example, this may happen if the item you ordered is defective and we have no more items of the same item available, or if we suspect that the items are being ordered for commercial purposes for resale.
3.4 If we have already received payment for an order that we have not approved, we will try to refund the relevant amount using the same method you used to make the payment. If for any reason another arrangement is necessary, we will notify you and ask you to contact us.
4. PAYMENT METHOD
You can pay for your goods in different ways, as indicated below. Depending on the payment method you choose, additional costs and conditions may apply.
4.1 Payment before or during delivery
Apple Pay :
If you pay with Apple Pay, H&M reserves the right to check the validity of the Apple Pay account and the validity of the credit or debit card, as well as your credit status in relation to the value of the order. We may also refuse orders based on the results of the check. The relevant amount will be immediately reserved on the card you have chosen, but will only be debited after the goods have been dispatched from our warehouse.
Credit card or debit card :
You can enter your payment details at the time of placing your order, using a valid credit or debit card (VISA or Mastercard). The applicable amount will be immediately reserved on your card, but will not be debited until the goods have been dispatched. H&M reserves the right to check the validity of the credit or debit card, its credit status in relation to the value of the order and whether the buyer's address details are correct. We may refuse an order depending on the outcome of these checks.
5. DELIVERY
5.1 Wondering when your order will arrive? When reviewing the payment before placing your order, you will be informed about the available delivery options to the address you have specified, as well as the expected delivery time after approval of your order and the price for each option. You can also find more information here. If we approve your order, you will receive a confirmation email containing all the necessary information about the order and the selected delivery option.
5.2 Although we do our best to deliver the goods within the announced deadline, sometimes delivery may take longer due to unexpected events. If your order does not arrive within the expected delivery time, please contact us.
6. RETURNS
6.1 Under EU consumer law, you have the right to cancel all or part of your purchase for any reason within 30 days of the day on which you received your order. You exercise your right of cancellation by returning to us the items you do not wish to keep.
6.2 We will refund the full amount of any returned item, provided that it is returned in the same condition in which it was received. If a product has been damaged, soiled, washed, altered or worn in any way (other than by measuring) and the value of the product has been diminished, we are entitled to deduct from the refund an amount corresponding to the diminished value of the product. Please also note that all labels or markings must be in place.
6.3 The right of withdrawal and return does not apply to products that are specially sealed and are unsuitable for return for health or hygiene reasons. In the event that the seal has been removed, such as on certain types of underwear and swimwear, your return may not be accepted.
7. DEFECTS
7.1 Under applicable consumer protection legislation, all products must be free from defects, which means that they must comply with the sales contract, be fit for their purpose and function like any other product of the same type. If this is not the case, please let us know by sending the goods back to us without delay using the pre-printed returns form provided. What to do?
7.2 Depending on the item, the defect in question and your request, we will offer to refund the amount due for any item that is considered defective.
8. OUR LIABILITY
8.1 We make all reasonable efforts to ensure that the information in our online store is accurate, complete and up-to-date. Despite our efforts, it may sometimes happen that the information is inaccurate, incomplete or out of date. We are not bound by such information if you know or should have known that the information is inaccurate, incomplete or out of date.
8.2 We make every reasonable effort to display our products adequately, including their composition and colours. The colour you see will depend on your computer system and we cannot guarantee that your computer will display these colours accurately. The dimensions of an item shown on our site are only approximate values to give you an idea of the style or cut of a garment and are not a guarantee of the actual dimensions of the item you will receive. The final dimensions of an item may vary depending on the manufacturing material. If you are not satisfied with the item you have ordered, you can return it. Please see section 6 (Returns).
8.3 What happens when things go wrong? If an event occurs that is beyond our control and we are unable to reasonably overcome or foresee it, we will no longer have an obligation to perform our contract with you. Such an event may include government action or inaction, new legislation, labour law conflict, war or threat of war, serious public order disruption, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase in any such circumstances.
9. COMPLAINTS AND DISPUTE RESOLUTION
9.1 If you have a complaint about any of our products or services, please let us know by contacting us.
9.2 We adhere to applicable local alternative dispute resolution mechanisms to resolve potential customer complaints.
9.3 Customers in Bulgaria have the opportunity to file a complaint against us with the Consumer Protection Commission at the following address: https://kzp.bg/elektronna-forma-za-podavane-na-zhalba-signal?fbclid=IwAR1mPO-FLAU8DCu8Cb2LifRYCpjJSJY1ZOaqVW43MXN338tYcstja0CoegU Sofia 1000, 1 Vrabcha Str., fl. 3, 4 and 5.
9.4 We adhere to applicable mandatory consumer protection legislation and do not intend to exclude or limit any rights you may have under these Terms.
10. PARTIAL UNENFORCEABILITY
If any provision of these Terms is held to be unenforceable for any reason, this shall not affect the enforceability of any other provision of these Terms.
11. COMPANY INFORMATION
Company Name: MOTIONIX Address: Op den Hamel 38, 5912 HR, Venlo, Netherlands KvK Number: 97716049 VAT Number: NL5052225815B01