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Refund Policy & Returns | Motionix Official

Refund Policy

Last updated: April 2026
Company: MOTIONIX
Address: Op den Hamel 38, 5912 HR, Venlo, Netherlands
KvK Number: 97716049
VAT Number: NL5052225815B01

1. Returns

Under EU consumer law, you have the right to return all or part of your purchase for any reason within 30 days from the day you received your order.
To exercise your right of return, simply send back the items you do not wish to keep.

Returned products must be:

  • In their original condition

  • Unused, unwashed, and unworn (except for trying on)

  • With all labels, tags, and packaging intact

If the product shows signs of wear, damage, alteration, or washing, MOTIONIX reserves the right to deduct an amount from your refund that corresponds to the loss in product value.

2. Non-Returnable Items

For health and hygiene reasons, certain products cannot be returned once opened or if the seal has been removed.
This includes, but is not limited to:

  • Underwear

  • Swimwear

  • Other items marked as non-returnable

3. Refunds

Once we have received and inspected your returned items, you will receive confirmation by email regarding your refund status.

If approved, your refund will be processed using the same payment method used for the original purchase.

Please note:

Shipping costs are not refunded unless the item is defective, damaged, or incorrectly delivered.

Refunds may take up to 14 working days to appear in your account depending on your payment provider.

4. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please notify us immediately.
You will not be charged for any return or delivery fees related to defective or damaged products.

Once we receive the returned item and verify the issue, you will receive:

  • A full refund, or

  • A replacement item (if available)

Refunds for defective items will be processed using the same payment method used during purchase.

5. How to Initiate a Return

To initiate a return:

  1. Contact us by email to receive return instructions before sending any item back.

  2. Pack the item securely in its original packaging.

  3. Include any related documents (invoice or order confirmation).

  4. Send the parcel using the carrier and address provided by our team.

6. Questions or Assistance

If you have any questions regarding your refund or return status, please contact us at:

Email: info@motionixofficial.com
Website: motionixofficial.com

Customer service inquiries are handled during standard business days and we aim to respond as quickly as possible, usually within 1–2 working days.